Welcome to Crust & Ember Pizzeria at papermeadowstudio.xyz (the Site). These Terms & Conditions govern your access to and use of our services, including ordering food from our pizzeria, processing payments, and delivering to you. By using the Site, placing an order, or otherwise engaging with Crust & Ember Pizzeria, you agree to these Terms. If you do not agree, please do not access or use the Site.
Acceptance and modification. We may update or modify these Terms at any time. We will post the latest version on the Site and indicate the date of Last updated within the document. Your continued use after changes constitutes acceptance of the new Terms. If you object to any changes, you should stop using the Site and contact us at +44 20 7946 0958 for assistance.
Orders and services. All orders placed through the Site are subject to confirmation and availability. We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to errors in pricing, descriptions, or stock. You agree to provide accurate information for delivery, including name, address, and contact details. The delivery address must be located within our delivery radius as stated on the Site.
Prices and payment. Prices are quoted in £ and include applicable taxes where required by law. You will be charged for the full amount of your order at the time of purchase. We accept payment through the methods displayed on the Site. If a payment transaction is declined or reversed, the order may be canceled. We may charge a reasonable fee for failed deliveries or repeated delivery attempts due to incorrect address information provided by you.
Delivery and pickup. Delivery times are estimates and depend on factors such as traffic and third‑party couriers. We strive to deliver in a timely manner, but we do not guarantee exact delivery times. You authorize us to leave the order at a safe place if you are not available at the stated delivery time, unless you specify otherwise. For pickup orders, please present proof of purchase when collecting your order.
Dietary preferences and substitutions. We take reasonable care to provide accurate information about ingredients. However, we cannot guarantee the absence of cross‑contamination. If you have allergies or dietary requirements, please contact us before ordering. Substitutions may be necessary depending on ingredient availability, and any such substitutions will be made in good faith to maintain the quality of the food.
Refunds and cancellations. Cancellations may be possible before preparation begins, subject to our policy. In the event of a fault on our side (e.g., incorrect item delivered), we will offer a remedy such as replacement or refund in accordance with applicable law. Refund methods will follow the original payment method when feasible and permitted by our payment processors.
Intellectual property. All content on the Site, including menus, logos, images, and text, is owned or licensed by Crust & Ember Pizzeria. You may not reproduce, modify, or distribute any materials from the Site without our prior written permission, except for personal, non‑commercial use as allowed by applicable law.
Liability limits. To the maximum extent permitted by law, Crust & Ember Pizzeria and its affiliates shall not be liable for indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Site or any service, including but not limited to delivery delays, food quality issues not caused by us, or interruptions in service. Our total liability for direct damages shall not exceed the amount paid by you for the specific order giving rise to the claim.
Indemnification. You agree to indemnify and hold harmless Crust & Ember Pizzeria, its officers, employees, and suppliers from any claims, damages, losses, or expenses arising from your use of the Site, your violation of these Terms, or your breach of any applicable law.
Privacy and data protection. Our handling of personal information is governed by our privacy policy, which is accessible on the Site. By using the Site, you consent to the collection, processing, and transfer of your data as described therein. We implement reasonable security measures to protect information you provide, but we cannot guarantee absolute security.
Governing law and disputes. These Terms are governed by the laws of United Kingdom and in respect of any dispute, you agree to submit to the exclusive jurisdiction of the courts located in London, SW1A 1AA.
Open communication. For questions about these Terms or your use of the Site, please contact us at +44 20 7946 0958 or via the contact options provided on the Site.
Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the original intent.
Disclaimers about beverages. We offer a range of beverages to accompany meals, including non‑ic options such as juices and sodas. All references to ic beverages have been replaced to reflect non‑ic offerings in line with applicable policies.
Address details for service confirmation: 12 Olive Street, London, SW1A 1AA, United Kingdom.